AttentionWizard – Eye-tracking without the Eyes

November 6, 2009

Attention Wizard

Eye tracking studies can be a very valuable tool that can help identify significant problems with your website or landing page. Unfortunately, eye tracking requires expensive and specialized hardware and software to be used, and live test subjects to observe and measure.

In-page Web analytics can also provide detailed heatmaps of people’s clicking and scrolling behavior. But these also require the landing page to be properly tagged and measure the behavior of real site visitors. This data takes time to collect and can only be gathered from “live” pages.

Recent advances in the study of computational attention and human visual processing now offer a new and exciting alternative. AttentionWizard computer algorithms can be used to simulate where people will look during the first few seconds of interacting with your site and create a detailed attention heatmap of your landing page.

This approach has several advantages:

  • Instant results – upload an image of the landing page and get your answer
  • High degree of accuracy – 75%+ correlation with eye tracking and mouse tracking
  • Works with page mock-ups – can be used with in-progress mock-ups before the page goes live

SiteTuners has recently announced the launch of a FREE private beta program (limited to the first 5000 sign-ups) for its new AttentionWizard.com visual attention simulation tool. Free daily heatmaps will be available for all participants for the length of the beta program. A paid version with per-image based pricing is expected by Q1 2010 for individuals, companies, and interactive agencies.


Mr. Skin Case Study – 96% Conversion Rate Increase

November 6, 2009

Mr. Skin

Our client Mr. Skin is a comprehensive online resource that reviews and catalogs all sexy and nude scenes by actresses in mainstream movies.

Mr. Skin was interested in improving the propensity of visitors to start the checkout process after visiting at least one actress page on the website.

The original page body  is shown below:

Mr Skin Before

The final landing page body is shown below:

Mr Skin After

The results of the test were stunning.

At the end of our multivariate test the new page performed 96% better than the original.

Why the radical difference?

SiteTuners used a number of conversion improvement best-practices to create the winning page:

  • Clear page headline – The original purple title was squeezed into the right corner above the main box of the page and read “INSTANT ACCESS! Secure & Discreet Billing”. The new page title was centered in the body of the page and provided a clear purpose for the page “Instant Access to Jessica Simpson’s Sexy Movie Pics & Videos!” Note that the actress’ name was dynamically inserted into the page based on the last actress page visited by the visitor.
  • Well-defined “action block” – The original page had a white background throughout and was divided into two equal-width columns that made it difficult to identify which part of the page was the important one. The new design widens the left column and clearly creates a light-blue action block.
  • Sub-headline in your action block – The original design did not have a clear sub-headline in the area of the form. The “Choose offer:” text is really part of the original form. The new action block has a clear “Secure Checkout” sub-headline to clearly spell out its purpose.
  • Clear call-to-action – The original page used an almost-invisible button that was difficult to see against the light gray color of the page. The “Join Now” text was from the perspective of the company and did not focus on any kind of benefit to the visitor. The new page has a bright green button that is distinct and stands out as the only button on the page. The “Get Access” text emphasizes the immediate gratification that the visitor will experience after they join.
  • Well-designed forms – The original form had a confusing “Choose offer” top section with detailed and cluttered explanations for each sign-up plan option. The new form offers a more accessible “Select Plan” section with short labels for each choice and a single “Help me choose” link for more detailed explanations of each plan.
  • Page purpose tied to user intent – The original form was a generic and static page that did not recognize the context from which the visitor just arrived. The new page is clearly focused on the visitor’s intent. Since they just arrived from a specific actress page, the registration page is personalized for that actress in both the title and the block of images near the top of the page. This creates a strong tie to the visitor’s desire to see more content about that specific person.
  • Proper use of credibility and trust symbols – The original page used media mentions on the page to create trust. However, they were prominently displayed in a prominent place on the page in all of their full-color glory. The new version re-sizes all of the media mentions for comparable impact, partially de-saturates their colors, and moves them to the supporting column on the right in order to focus more on the call-to-action.

The huge increase in conversion can also be explained by an awareness level with SiteTuners’ advanced AttentionWizard attention-simulation software (currently in a FREE Beta period).

By understanding the way the visual perception system and brain works, it is possible to accurately simulate how a web page will be viewed during the first few seconds of eye movement, and where the brain’s attention will be focused. The results are instantaneous and do not require expensive eye-tracking studies, or page-tagging and time-consuming data gathering to create mouse-tracking heatmaps.

The “before” page shows that most of the brightest attention hotspots are on the most prominent visual elements (the combination lock and logos). Unfortunately, most of these are on the right hand side of the page.  In the midst of all of the visual “noise” the gray call-to-action button is lost and ignored.

Mr. Skin AttentionWizard Heatmap - Before

By contrast, the “after” page shows controlled gazing focused on the headline, actress images, and the green call-to-action button. The trust and credibility symbols are partially desaturated and non-intrusive and are lightly scanned. This is their proper relationship as supportive rather than attention-grabbing elements on the page.

Mr. Skin AttentionWizard Heatmap - After

The morals of the story are clear:

  • Huge conversion gains can be achieved by expert best-practices reviews and testing
  • Graphic artists need to follow a minimalist aesthetic that focuses on conversion and not simply  “window dressing”

The new page may not be that exciting visually, but that is okay. In fact it is desirable. On a toned-down page the call-to-action emerges from the relative stillness of the page.

“Boring” works. And it makes you a lot more money – that should make it a lot more “exciting”.

Contact us if you are interested in your own SiteTuners Express Review including an AttentionWizard “attention heatmap” analysis of your current landing page.


Is it the economy or simply poor conversions?

November 6, 2009

SiteTuners has a simple piece of advice – get a second (expert) opinion!

Our flagship Express Review service accomplishes just that. During the 45 minute interactive session our conversion experts will take you through an intense critique of your landing page or website.  We will also provide an  AttentionWizard attention heatmap and analysis of your landing page.

Hundreds of large and small companies including Facebook, Fat Wallet, Credo Mobile, LowFares.com, and Liberty Tax Services have been very happy with their Express Reviews.

The Express Review process quickly identifies issues that may be impairing your site’s ability to influence visitors into taking the desired conversion actions.

Specifically we focus on:

  • Information architecture
  • Usability & task analysis
  • Branding & visual theme consistency
  • Page layout & design
  • Credibility and trust symbols
  • Text copy and messaging
  • Calls to action

The service is delivered live using “GoToMeeting” enabling us to record the session and provide a copy in Windows Media Format for later review.

Addressing the issues surfaced will have an immediate positive impact on your conversion rates.

Utilize the Google Checkout process on our website to get started. Visit our Express Review page and then click “Buy now”.  The fee is just $599.

If you would like more info, please email us at Sales@SiteTuners.com.


Tim Ash at PubCon in Vegas, Baby!

November 6, 2009

SiteTuners CEO Tim Ash will be at PubCon Las Vegas as part of an all-star lineup for the first pre-conference full-day training workshop on Monday, November 9th. Attendance is strictly limited and the event is almost sold out.

On Tuesday November 10th Tim will be a panelist at Interactive Site Reviews at Salon F from 10:00 am – 11:15 pm and a panelist for The Best Tactics in Landing Page Optimization at Salon B from 4:15 pm – 5:30 pm.

Tim will be signing free copies of his bestselling book, Landing Page Optimization, and will also have an exciting announcement from SiteTuners!

View the entire PubCon agenda here.


Landing Page First Impressions Count – After Only 50 Milliseconds!

September 7, 2009

Can people spot “cheesy” and unprofessional sites consistently?

They absolutely can – very quickly!

2005 research led by Dr. Gitte Lindgaard of Carleton University in Ottawa, Canada suggests that people make up their minds in 1/20th of a second (the judgments were being formed almost as quickly as the eye can take in information).

And this first impression of the aesthetic quality persists and colors all subsequent judgments about visitors’ experience with your site.

Read the full article on BBC News.

You can’t “fake out” this automatic ability of the brain to form accurate visual impressions.

So make your site or landing page better or suffer the low-conversion consequences…

The new AttentionWizard simulated visual attention tool helps to instantly predict where people’s attention will be focused during the critical first few seconds on your page.

This knowledge can help you to design better landing pages that will pass the smell test.


SiteTuners New Website Relaunched

September 7, 2009

As the saying goes, “the shoe-maker’s children always go barefoot”. So it is with websites. We have been so busy growing our business, that we have not had time to substantially update our own site in a very long time.

In an attempt to bring it kicking and screaming into the 21st century we have redesigned the page shell and paid much more attention to the visual subtleties of the page. Our goal was to create a clean and professional look that would reflect well on us, as well as to subtly control the focus of each page so that the visitor’s attention is drawn to the right parts of it.

We think we have succeeded on both fronts.

Here is our original homepage…

st_old_site

Its purpose is to get the visitor to click on one of the four distinct choices represented by the large blue medallions, or as a back-up to click the long light-blue button below them.

Unfortunately, the visual focus of the page is thrown off by the orange landing page optimization book cover near the upper right, as well as the strong full-color client logos near the bottom of the page (see the AttentionWizard heatmap below).

st_old_site_aw

The new page shell follows more modern design conventions. It is fixed width (which allows for better control of the exact spacial relationship among page elements), and is centered against a more muted background color.

st_new_site

The content and organization of the page is essentially unchanged. The same four choices and back-up button are the intended conversion actions. But in the newly redesigned page shell the more subtle presentation of client logos and the removal of the book cover help keep the focus on exactly the right page elements.

st_new_site_aw

Your feedback (good, bad, or indifferent) is welcome.


“Video 1-2 Punch” Conversion Case Study

August 26, 2009

Rich media including video can often have a dramatic effect on conversions.

But as they say, “the devil is in the details”. Our video content partner Innovate Media has recently completed a test of a sophisticated “1-2 Punch” approach to increasing conversion.

They combined a short walk-on video spokesperson who instructed visitors to also view a more-detailed embedded video on the page.

The combination produced a double digit increase in conversion for RVSearch.com.

See the landing page here.

Video spokesperson testing is available from SiteTuners for a low fixed fee, and is also available at no additional charge as part of our premier tests.


Tim Ash to Speak at Affiliate Summit East – NYC – August 10, 2009

August 10, 2009

SiteTuners CEO Tim Ash will lead a solo session on “The Seven Deadly Sins of Landing Page Design” at Affiliate Summit East today (Twitter hash-tag #ase09). Stop by the Gramercy Room at 11:30-12:30 for  the chance to win some signed copies of Tim’s bestselling Landing Page Optimization book and an exciting announcement from SiteTuners!

Full Affiliate Summit agenda: http://www.affiliatesummit.com/09e-agenda/


New “Express Test” At A Significantly Lower Price Point

June 4, 2009

Our Premier Test has been the mainstay of our testing program for years.

We are the only ones in the industry to offer a performance guarantee and actually pro-rate our fees if we can not demonstrate an improvement in conversion rate.

However, the price of the Premier Test put it out of economic reach for some clients. They simply did not have the scale to get quick payback from a test.

Our recent partnership announcement with OnDialog has changed the testing landscape significantly (see my earlier blog post Landing Page Testing Nirvana – OnDialog/SiteTuners).

Because of the ease of implementing landing page tests on top of the OnDialog system, we are able to dramatically lower the labor costs and time involved in preparing a page for testing.

This has allowed us to slash the price and create a new Express Test for single stand-alone landing pages (or ones that are part of a microsite).

The express test is still powered by our class-leading TuningEngine and produces terrific results for midsize and smaller businesses.


Expanded Video Spokesperson Testing Choices

June 4, 2009

In a recent blog post I announced our partnership with Innovative Media for the testing of video spokespeople.

The video spokesperson testing was free as part of a performance-guaranteed Premier Test.

There was such intense interest in the offering that we have expanded it across our whole testing line:

  • Video Spokesperson Test – Dedicated test to maximize video spokesperson effectiveness $4995 (order it online)
  • Express Test – Video spokesperson testing available as a discounted $1995 add-on
  • Premier Test -  Video spokesperson testing is included for FREE

All of the tests include:

  • A professional actor
  • Writing of the script
  • Shoot with pro video equipment against a green screen background
  • Production of the video
  • Preparation of the video  for web display with a “player” wrapper
  • Video hosting and serving costs for the duration of the test

Order your test or contact us today to get started.